1. Information We Collect
This Privacy Policy outlines how ReviewRover collects, uses, discloses, and protects the personal information of users of our software services. By using ReviewRover, you agree to the terms of this Privacy Policy.
We collect the following types of information when you use our services:
- Personal Information: Information that can be used to identify you, such as your name, email address, phone number, and billing details.
- Business Information: Data related to your business, including customer reviews, business name, and service history.
- Usage Data: Information on how you use our services, such as interactions with our software, IP addresses, browser types, and operating system.
2. How We Use Your Information
We use the collected information for the following purposes:
- To provide and maintain our software services.
- To process payments and manage billing.
- To communicate with you, including sending updates, notifications, and customer service messages.
- To send SMS communications related to your account and services, with your explicit consent.
- To comply with legal obligations.
3. SMS Communications
ReviewRover provides tools that allow businesses to send SMS and email communications to their customers for purposes such as collecting reviews and sending notifications. When using ReviewRover to send communications, our customers (the businesses) are solely responsible for ensuring compliance with applicable laws and regulations, including the Telephone Consumer Protection Act (TCPA) for SMS communications, CAN-SPAM Act for email communications, and any other relevant regulations.
- Obtaining Consent: Our customers are required to obtain prior, explicit consent from their customers before sending any SMS or email messages through the ReviewRover platform. This includes, but is not limited to, obtaining written or electronic consent to send marketing or service-related communications.
- Opt-Out Mechanism: ReviewRover provides tools to assist customers in managing opt-out requests. However, it is the responsibility of our customers to provide their end-users with a clear and accessible opt-out mechanism (e.g., replying “STOP” to SMS messages or including an unsubscribe link in emails). Our customers must comply with all opt-out requests immediately to ensure that further communications are not sent to those users.
- Data Collection: Our customers may collect personal data, including phone numbers and email addresses, from their own customers in order to send communications. ReviewRover acts as a data processor in this context, meaning that our customers are responsible for managing, securing, and protecting this data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) where applicable.
- Compliance: Our customers are responsible for ensuring that all communications sent via ReviewRover comply with all applicable laws and regulations, including but not limited to TCPA, GDPR (if applicable), and the CAN-SPAM Act. ReviewRover assumes no responsibility for the legality of messages sent by our customers and strongly encourages them to consult with legal counsel to ensure compliance.
4. Sharing Your Information
We do not sell your personal information. However, we may share your data under the following circumstances:
- With service providers who help us operate our platform, such as Twilio for SMS communications.
- In compliance with legal obligations, such as a court order or government regulation.
- With your consent or at your direction.
5. Data Retention
We retain your personal information for as long as it is necessary to fulfill the purposes outlined in this policy or comply with legal requirements. You may request the deletion of your information at any time, subject to our retention obligations.
6. Security of Your Information
We take the security of your information seriously and implement industry-standard measures to protect it. However, no method of transmission over the Internet is completely secure, and we cannot guarantee its absolute security.
7. Compliance with Applicable Laws
We comply with applicable privacy and communication laws, including the Telephone Consumer Protection Act (TCPA) for users in the U.S. and General Data Protection Regulation (GDPR) for users in the European Union, where relevant.
8. Your Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- Accessing the personal information we hold about you.
- Requesting corrections to your personal data.
- Requesting the deletion of your personal data.
- Opting out of marketing communications or SMS messages.
To exercise any of these rights, please contact us at support@reviewrover.co.
9. Third-Party Links
Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices or content of such third parties. We encourage you to review their privacy policies.
10. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.
12. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Review Rover LLC (Florida)
Email: support@reviewrover.co
