Terms & Conditions

These Terms & Conditions (“Terms”) govern your access to and use of ReviewRover's software, platform, and related professional services (collectively, the “Services”). By accessing or using the Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must discontinue use.

1. Definitions & Scope

Subscription Services means access to the ReviewRover customer experience & reputation platform. Professional Services means implementation, onboarding, configuration, or advisory work described in an order form or statement of work (each, an “Order Form” or “SOW”). The Subscription Services and Professional Services are the “Services.”

2. Provision of Services; Onboarding

ReviewRover will provide the Services in accordance with these Terms and any applicable Order Form/SOW. Client acknowledges that onboarding requires Client's timely participation (e.g., connecting Google Business Profile, CRM, SMS sender/campaign registrations). Delays by Client do not toll the subscription term or payment obligations.

3. Accounts & Security

You must provide accurate, current, and complete information and keep it updated. You are responsible for maintaining the confidentiality of credentials and for all activity under your account. If credentials are compromised, you must promptly change them and notify ReviewRover. You must promptly disable access for former personnel.

4. Acceptable Use & Prohibited Activities

You agree to use the Services only for lawful purposes and not to: (a) copy, distribute, or disclose any part of the Services without prior written consent; (b) use bots, scrapers, or other automated means except through documented APIs; (c) interfere with or attempt to bypass security or access controls; (d) introduce malware; (e) infringe intellectual property or privacy rights; (f) send unlawful, deceptive, or abusive content; or (g) violate any applicable law, regulation, or third-party terms.

5. Third-Party Sites & Integrations

The Services may integrate with third-party platforms or software (e.g., Google, Yelp, Facebook, X/Twitter, YouTube, LinkedIn, Twilio, Stripe, QuickBooks, Zapier, your CRM). Their terms apply to your use of those services, and ReviewRover does not control or assume responsibility for their policies or performance.

6. Reviews: No Gating, No Fake or Misleading Reviews

Client must adhere to all major review-site policies (including Google Business Profile policies) and applicable law (including the FTC Endorsement Guides and 16 CFR Part 465). Review gating is prohibited (asking sentiment first, then sending only happy customers to public review sites). Fake, paid, or misleading reviews are prohibited. Client must not publish or solicit reviews that they know or should know are not genuine.

ReviewRover provides tools but does not control or endorse the content of reviews or your outreach. Client is solely responsible for compliance with all review-site rules and laws and for choosing how to configure and use the tools. ReviewRover may suspend or limit features if we suspect policy violations.

7. Messaging Compliance (TCPA, 10DLC, CAN-SPAM)

• Consent: Client is solely responsible for obtaining valid, prior consent from recipients for SMS and email outreach and maintaining records of such consent.
• Opt-Outs: Client must provide clear opt-out mechanisms (e.g., “Reply STOP” for SMS) and honor all opt-out requests promptly.
• TCPA/CAN-SPAM: Client must comply with the Telephone Consumer Protection Act (47 U.S.C. § 227), the Telemarketing Sales Rule, and CAN-SPAM, as applicable.
• 10DLC: For U.S. A2P messaging, Client is responsible for brand/campaign registration and fees. Client authorizes ReviewRover or its vendors to submit registration data as necessary. Carrier or registration fees and fines may be passed through to Client.

Messaging Compliance — Texas SB 140:

As of September 1, 2025, Texas Senate Bill 140 (SB 140) expands Texas telemarketing laws to include SMS, MMS, and voice communications as “telephone solicitations.” This triggers state-specific registration, bonding, and compliance obligations.

• Registration & Bonding: Businesses making marketing texts to Texas residents must register with the Texas Secretary of State, pay a $200 fee, post a $10,000 security bond, and submit required updates and reports unless an exemption applies.
• Consent Required: Prior express written consent must be obtained and documented before sending marketing messages to Texas recipients.
• Quiet Hours & Opt-Out: Messages must only be sent during permitted hours (e.g., 9 am–9 pm local time). Every message must include a clear opt-out mechanism and opt-out requests must be honored immediately.
• Recordkeeping: You must maintain consent records, opt-out logs, and message details to demonstrate compliance.
• Legal Exposure: Violations may result in fines of up to $5,000 per violation by the Texas Attorney General, plus consumer lawsuits under the Texas Deceptive Trade Practices Act (including treble damages, attorney's fees, and emotional distress claims). Repeat violations are fully actionable.
• Client Responsibility: If you send SMS/MMS marketing to Texas residents using ReviewRover, you are responsible for complying with SB 140. You must determine if exemptions apply (e.g., existing customers under the same business name for ≥2 years) and maintain documentation. ReviewRover may, but is not required to, block or filter messages to Texas numbers to help mitigate risk.

8. Client Responsibilities

• Maintain active connections needed for functionality (e.g., Google Business Profile, CRM, payment providers).
• Ensure all content, messages, and data sent through the Services are lawful and compliant.
• Configure widgets or on-site displays in a compliant manner (no deceptive filtering or cherry-picking of reviews).
• Respond promptly to compliance notices from ReviewRover or third parties; failure to cure within 30 days may result in suspension or termination.

9. Fees, Payment, Cancellation & Auto-Renew

• Payment: Fees are as set forth in your plan or Order Form. Unless stated otherwise, fees are non-refundable.
• Late Payments: Overdue amounts may accrue a late fee up to 1.5% per month (or the maximum allowed by law). We may suspend Services for non-payment.
• Cancellation: You may cancel anytime; access to paid features continues until the end of the current billing cycle.
• Auto-Renew: Subscriptions renew for successive terms equal to the initial term unless either party gives written non-renewal notice at least 30 days before the then-current renewal date (unless your Order Form specifies a different notice period).

10. Fair Use Policy

To maintain platform stability, ReviewRover may reasonably limit or throttle excessive usage (e.g., messaging volume, API calls, storage, bandwidth) that materially exceeds typical usage for your plan or similar customers. We may require plan upgrades or assess overage fees where appropriate.

11. Intellectual Property

The Services, software, and all related materials are owned by ReviewRover or its licensors and protected by IP laws. We grant you a limited, non-exclusive, non-transferable license to use the Services during your subscription for your internal business purposes. You may not reverse-engineer, copy, or create derivative works except as permitted by law.

12. Data; Privacy; Security

Client owns Client Data. Client grants ReviewRover a limited license to process Client Data to provide the Services and to use aggregated/de-identified data to improve the Services. Our collection and use of personal data are described in our Privacy Policy. We maintain administrative, technical, and organizational measures designed to protect Client Data and will notify you of data incidents as required by law.

13. AI Features

Some features may leverage artificial intelligence (AI) to assist with messaging drafts or insights. AI outputs may be inaccurate or incomplete. Client is solely responsible for reviewing and editing AI outputs and ensuring all use complies with applicable laws and platform policies. ReviewRover does not use your Client Data to train third-party foundation models.

14. Professional Services

Any implementation or advisory work will be described in an SOW. Deliverables and timelines may depend on Client's timely inputs and access. Unless stated otherwise, Professional Services are billed separately and are non-refundable once delivered.

15. Suspension & Termination

We may suspend or terminate the Services for material breach (including non-payment, policy violations, or unlawful use) with notice and an opportunity to cure where feasible. Upon termination, your license ends and access is revoked. Data may be deleted subject to legal retention obligations.

16. Disclaimers

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE”. REVIEWROVER DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ACCURACY OF DATA. WE DO NOT GUARANTEE ANY PARTICULAR SEARCH RANKINGS, REVIEW VOLUME/QUALITY, DELIVERABILITY, OR COMPLIANCE OUTCOMES.

17. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR LOST PROFITS/REVENUE/GOODWILL. REVIEWROVER'S TOTAL LIABILITY FOR ALL CLAIMS IN THE AGGREGATE WILL NOT EXCEED THE FEES PAID BY CLIENT TO REVIEWROVER FOR THE SERVICES IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY.

18. Indemnification

Client will defend, indemnify, and hold harmless ReviewRover and its affiliates, officers, employees, and agents from any claims, fines, penalties, losses, damages, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) Client's use of the Services; (b) Client's violation of these Terms; (c) Client's breach of any law or third-party policy (including Google, Yelp, and other review-site rules; TCPA; CAN-SPAM; 10DLC; FTC Endorsement Guides); (d) communications or content Client sends through the Services; or (e) Client's configurations of any widgets or displays.

19. Confidentiality

Both parties may receive non-public information designated as confidential or that reasonably should be understood to be confidential. Each party will protect the other's Confidential Information using at least reasonable care and will use it only as necessary to perform under these Terms.

20. Free Trials

If offered, Free Trials are for limited periods and features may be restricted. At the end of the trial, access may cease unless you convert to a paid subscription. We may terminate a Free Trial at any time.

21. Miscellaneous

• Independent Contractors: The parties are independent contractors.
• Assignment: Either party may assign these Terms in connection with a merger, reorganization, or sale of substantially all assets; otherwise only with the other party's consent, not unreasonably withheld.
• Force Majeure: Neither party is liable for delays due to events beyond reasonable control (e.g., Internet outages, carrier failures, strikes, acts of God).
• Notices: Notices may be sent to the email or address on file or specified in an Order Form/SOW.
• Order of Precedence: In any conflict, an Order Form/SOW controls over these Terms.
• Severability; Waiver: If any provision is unenforceable, the remainder remains in effect. Failure to enforce is not a waiver.
• Survival: Sections dealing with fees, IP, data, confidentiality, disclaimers, limitations, indemnities, and governing law survive termination.

22. Governing Law & Venue

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law principles. The parties consent to the exclusive jurisdiction and venue of the state and federal courts located in Florida for any dispute arising out of or relating to these Terms or the Services.

Review Rover LLC (Florida)
Email: support@reviewrover.co